Distributing products to end customers is an integral part of courier services. Some companies are equipped with high-end vehicles; however, most prefer to outsource their product delivery responsibility to third-party courier partners. It keeps business owners stress-free about taxes, driver training, licenses, laws, fuel expenses, and many other things. Choosing a third-party logistics provider may appear to be a minor consideration to some entrepreneurs until it goes wrong! Every client interaction impacts your company’s reputation, and unreliable customer service can cause irreparable harm. So, if you imagine keeping your brand professional and reliable, picking the correct online courier service to handle your freight and delivery needs is critical. With hundreds of online couriers available out there, it becomes challenging to pick the best from the rest.
Factors to consider
Whether you are new in the eCommerce industry or a well-established brand, the below-listed considerations will help you with streamlined delivery at reasonable costs.
1. Available Services
Different online couriers provide different set of services. If you need to transport some hazardous material or medical supplies, ensure the online courier service you hire has the appropriate equipment and resources to deliver the package securely and under regulations. For example, a fresh food business may require a specialist in the field. Such goods must be transported in clean, temperature-controlled surroundings by the logistics providers handling the delivery.
The most important factor to consider when selecting a courier service is speed. If you need a shipment delivered within 24 hours, your online courier booking provider must accommodate you with it. Ensure the provider can guarantee a delivery deadline before assigning your day delivery to them. Dealing with late deliveries can be aggravating, especially when you need a package delivered quickly. So, evaluating your courier partner’s delivery speed is vital for faster order fulfillment.
Before you hire a courier partner, find out how much they charge. You wouldn’t want to choose an expensive service and lower your profit margin. So, compare courier fees of different courier partners and pick the most cost-effective parcel delivery service. Again, many same-day courier service providers contain hidden fees, making them more expensive than they appear on the surface. So, even if you are trying to save money, do not skimp on the service quality.
It is always critical to ensure that your order is delivered to your customer for real. So, select a courier provider that provides you with shipment tracking features. Your courier provider must provide you with extensive detailed tracking capabilities to always let you know where your package is.
5. Service to Customers
Good customer service is essential for any business. Every buyer wants to purchase from a business that is easy to reach over the phone and has pleasant customer executives to resolve any issues. Therefore, your courier partner must be available to lend a helping hand in an emergency. In addition, you should also find out if your courier partner will assist you with unloading and loading the products.
Is your courier provider adaptable enough to manage deliveries in unexpected situations? An emergency is a normal part of life which is why your courier service provider must have scope for adjustments. Your courier service provider should be able to provide quality service to your clients regardless of the circumstances. In specific emergency cases, your courier partner should be able to send a driver to your location.
7. Covered Areas
Your courier service provider should cover as many pin codes as possible to help increase your customer reach. If you get orders from international customers, you should pick a logistics partner that handles international deliveries too. You may also request a guarantee from your courier partner that your overseas delivery will arrive on schedule.
8. Transport of Goods
It is important to know how your courier partner handles your package, especially if you are transporting fragile items or commodities that must arrive in good shape. There are several instances where products are delivered broken due to several reasons. It is mainly due to the mistreatment of sensitive objects along the journey and the use of frequent vehicle swaps to save money. You may want to browse customer reviews to see how your courier partner handles packages for reassurance.
It is crucial to know how long an online courier service partner has been in operation and their degree of service. A well-established logistics company that has already worked with reputed firms would be a good option. At the very least, you can rest assured that your belongings will be handled carefully.
10. Services Not Included
A prominent courier partner is expected to provide additional services to its customers. Your courier partner’s services should go beyond simply transporting packages from your place to the customers’ locations. They should be able to provide some perks. Some courier partners provide additional services like logistics, packaging, warehouse management, and labeling. While you can handle some of the listed things yourself, it is far better to hire a professional. So, choose a logistics partner that provides additional services in addition to parcel delivery.
Find Yourself The Right Online Courier Partner For Spiked 2023 Sales
Each company’s courier requirements are different. If you want all the listed considerations in one place, nothing can beat NimbusPost. It is a shipping aggregator that helps you reach the remotest Indian and international locations within the promised timeframe. FedEx, Blue Dart, Amazon, Shopify, WooCommerce, Magento, and Unicommerce are some of the leading platforms integrated with NimbusPost. To know more, you can simply register at the platform for free before trying it in the long run.