Delhivery is India’s largest fully integrated logistics provider that offers a nationwide presence that helps online businesses to deliver pan India. They are one of the fastest growing logistics networks with a presence in every state and over 18500 pin codes. With a commitment to speed, reliability, and affordability, Delhivery has become the go-to choice for small and large online businesses alike. Through this blog, you’ll learn about Delhivery’s courier services, how to track your shipment, customer support, and much more.
Delhivery Courier Services
Delhivery combines cutting-edge technology and world-class infrastructure, enabling them to offer a wide range of courier services for every need of an online business. Its same-day and next-day delivery services focus on delivering packages to customers’ doorsteps ASAP, making Delhivery the most reliable and popular choice for courier service across the country.
Let’s take a closer look at the different types of courier services offered by Delhivery.
- Same-day/Next-day Delivery: This service provides a guaranteed same-day delivery for orders received as late as 3 pm, with an extended cut-off time, and shipping prices starting as low as Rs 50. In addition to same-day delivery, Delhivery also offers next-day delivery services for consignments weighing up to 10 kilograms, with competitive pricing.
- Time-defined/Slot-based Delivery: Delhivery offers time-defined/slot-based delivery services, which means that customers can choose a specific time slot for their delivery to be made within a given timeframe.
- Person Specific/Address Specific Delivery: Delhivery’s Person Specific/Address Specific Delivery option allows the consignee to provide special instructions for the delivery of the shipment to a location other than their own address. This service is particularly useful for businesses that need to deliver products to specific individuals or locations, such as corporate gifts or samples.
- Returns Management: Delhivery also offers a comprehensive returns management service, which includes picking up products from the customer’s doorstep, quality checks, and processing returns.
Tracking Delhivery Courier Services
When you’re waiting for a package to arrive, it can be stressful not knowing exactly where it is or when it will be delivered. Delhivery’s tracking services work by assigning a unique tracking number to each shipment.
To track your Delhivery courier services, go to their official website, navigate to the “Track Order” section of the website and enter your tracking id or mobile number or order id or LTL shipment (LRN), and click on the “Track” button.
Alternatively, as an online seller, you can also track your courier through NimbusPost by following these steps:
- Log in to your NimbusPost seller panel.
- Then, go to “Shipments” from the left-hand side menu. Here you’ll see all your orders.
- To track a specific shipment, click on “Filters” on the upper right side, select “Lifetime” on the “From Date” option and enter your “Order ID” or “AWB No” on the filter option and click “Apply”.
- Now, you’ll be able to see all the order details of your shipment.
- Then, select AWB no. and your tracking details will be available.
Delhivery Customer Care Number
Customer support services are essential for providing customers with the best possible experience. That’s why Delhivery strongly emphasizes providing exceptional customer care services. Their team understands that problems can arise during the shipping process, and they are committed to providing fast, efficient, and effective solutions to any issues that may arise.
If you need to contact Delhivery’s customer care team or raise a query, there are several ways to do so. Customers can contact the Delhivery helpline number: +91 8069856101 or submit their Airway bill no. to raise a query on their website’s customer support page.
Despite Delhivery’s best efforts, problems can still arise during the shipping process. The common issues and complaints customers may experience include wrong or damaged shipment received, how to track shipments, queries related to the delayed shipment, and refund or return requests. If you are also facing such issues, don’t hesitate to contact their customer care team for assistance.
Delhivery International Courier Services
Delhivery’s international courier services are designed to provide hassle-free shipping of goods to and from India, with a focus on timely delivery and end-to-end tracking. In addition, they provide different types of cross-border services coupled with advanced technology and support:
- Global B2C and B2B Shipping: Delhivery offers door-to-door, port-to-port express parcel services as well as air cargo to and from India.
- Sea and Air Cargo Shipping: Delhivery’s international sea and air cargo shipping services provide cost-effective solutions for large shipments or shipments that are not time-sensitive.
- Air Express Shipping: Delhivery’s air express shipping service is ideal for shipments that require speedy delivery.
- International Fulfillment Centers: Delhivery offers international fulfillment center services that enable businesses to store their inventory in India and ship their products globally.
- Cross-border Returns Management: Delhivery’s cross-border returns management service ensures that return shipments are handled efficiently and effectively, providing a hassle-free experience for businesses and customers alike.
- International Channel Integration and Management: Delhivery’s international channel integration service enables businesses to integrate their sales channels seamlessly, including their online storefronts and marketplaces.
Delhivery Payment Options
Delhivery offers multiple payment options to ensure that customers have a hassle-free experience. With Delhivery, customers can choose between prepaid and postpaid payment options, depending on their convenience and preference.
Types of Payment Options Offered by Delhivery
- Prepaid: Delhivery offers prepaid payment options through its Delhivery Miles Wallet. Customers can recharge their wallets as per their flexibility and use them to pay for their shipments.
- Cash on Delivery (COD): This option allows customers to pay for their orders in cash when the shipment is delivered. The COD remittance is reflected in the seller’s bank a/c weekly every Friday EOD.
- Pay on Delivery (POD) or Card on Delivery: This option allows customers to pay for their orders upon arrival using either cash or credit/debit cards.
Delhivery Logistics Solutions
Whether you are a small-scale seller or a large-scale enterprise, Delhivery can provide tailored logistics services to meet your specific requirements. Let’s take a closer look at the types of logistics solutions that Delhivery offers.
Express Parcel: Delhivery’s express parcel delivery network covers over 18,500 pin codes in India and can handle consignments up to 10 kilograms. With same-day and next-day capabilities and 48-96 hour deliveries for long-distance orders, Delhivery’s express parcel service is perfect for businesses.
Partial-Truckload Freight: Delhivery’s PTL freight services are designed for the B2B express segment and offer competitive rates to meet regular and seasonal requirements across the country.
Truckload Freight: Delhivery’s TL freight brokerage platform, Orion, connects shippers with fleet owners and suppliers of truckload capacity across the country via a centralized bidding and matching engine.
Cross-Border Services: Delhivery’s cross-border services provide door-to-door, port-to-port express parcel services as well as air cargo to and from India.
Supply Chain Services: Delhivery’s E2E supply chain solutions combine the strength of their warehousing and transportation operations, infrastructure, network, and technology with deep data science and business intelligence capabilities.
Delhivery courier service is a top-notch and one of the best courier partners in India that offers a wide range of solutions tailored to meet the specific requirements of its clients. Delhivery plus NimbusPost is an unbeatable combination. With NimbusPost as your shipping platform, you can avail Delhivery’s express parcel delivery, freight services, and cross-border shipping to supply chain solutions.