DHL, a globally renowned and one of the best courier partners in India, has been consistently bridging distances and connecting people through its unrivaleddhl courier tracking logistics services. Boasting a vast network span across continents, DHL delivers millions of parcels daily, both domestically and internationally.

The real marvel lies not just in their delivery speed, but also in their robust tracking system. It enables customers to trace their packages every step of the way, ensuring transparency and peace of mind.

Follow us as this guide will be your trusty companion, unwinding DHL’s domestic and international courier tracking and much more. Let’s get started.


Complete Guide to DHL Courier Tracking


How do I track a DHL international courier?

Tracking a DHL international courier is a straightforward process:

  • When you send a package via DHL, you’ll receive a receipt with a tracking number on it. If you’re the recipient, the sender should provide you with this number.
  • Visit the DHL website and locate their tracking page. This can be found in the main menu, usually at the top of the webpage.
  • There will be a field on the tracking page for you to enter your tracking number. Simply type or paste the number into this field and click the button to track your package.
  • Once you’ve submitted the tracking number, the website will display the current status of your package, including its location, estimated arrival time, and any notable events like customs clearance or delivery attempts.

Furthermore, if you’re a NimbusPost partner, you can take advantage of the tracking system by simply following these steps:

  • Log in to your NimbusPost seller panel.
  • Go to “Shipments” from the left-hand side menu. Here you’ll see all your orders.
  • To track a specific shipment, click on “Filters” on the upper right side, select “Lifetime” on the “From Date” option and enter your “Order ID” or “AWB No” on the filter option and click “Apply.”
  • You’ll now be able to see all the order details of your shipment.
  • Select the AWB no., and your tracking details will be available.


How can I track my DHL package?

Tracking your DHL package is straightforward, ensuring you always know where your shipment is and when it’s expected to arrive. Here’s how you can do it:

  • This is the most direct method. Visit DHL’s official website and look for the tracking option. Here, you can input your DHL tracking number, which typically consists of 10 digits. You can enter up to 10 tracking numbers at once to receive real-time updates on the status and location of your shipment.
  • If you prefer a more personal touch or need further assistance, you can contact DHL’s customer service line at 1-800-225-5345.
  • For international shipments, you can use the DHL ExpressSMS service. Simply text your tracking number to +44 7720 33 44 55, and you will receive updates via text message.
  • You can also track your package by sending an email with your tracking number to DHL will respond with the latest information on your package’s whereabouts.
  • For convenience on the go, download the DHL Express Mobile App. It allows you to monitor your shipments directly from your mobile device, providing real-time updates, location tracking, and more.
  • If you’re a NimbusPost customer, you can track packages directly from your seller panel. You’ll be able to manage all shipments and get detailed tracking information, and status updates. Plus, you can set up your account to send automatic, branded tracking information directly to your customers.


What is the DHL tracking number?

When it comes to DHL, they use different tracking number formats based on the service being utilized. Here’s a breakdown of what you might see:

DHL Express: DHL Express tracking numbers typically consist of 10 numeric digits. They often start with the numbers 000, JJD01, JJD00, JVGL, or similar combinations.

DHL Parcel: DHL Parcel tracking numbers also usually contain 10 numeric digits, and often start with combinations like 3S, JVGL, or JJD.

DHL eCommerce: DHL eCommerce tracking numbers can vary significantly, with anywhere from 10 to 39 characters. These often begin with combinations like GM, LX, RX, or up to five letters.

DHL Global Forwarding: DHL Global Forwarding tracking numbers can come in several formats, including:

  • 7-digit numeric only, for example, 4567810
  • Starting with 1 number, followed by 2 letters, and then 4-6 numbers, for example, 2AB45678
  • Starting with 3 or 4 letters, for example, CDF45678
  • Starting with a 3-digit carrier code, followed by a dash (-), and then an 8-digit number.


How long does it take for DHL to deliver?

DHL takes 2-14 business days to deliver. The delivery time for DHL packages depends on several factors such as the type of service chosen, the origin and destination of the package, and whether it’s a domestic or international shipment.

For domestic deliveries, DHL usually delivers the package within 2-8 business days. However, for international shipments, the delivery timeline can vary from 3-14 business days. For remote destinations and islands, it could take an additional day or two.


Does DHL call before delivery?

No, DHL does not typically make phone calls before delivery. However, they may contact the recipient in certain cases, such as when additional information is needed or if there are delivery challenges. It is recommended to track the package using the provided tracking number or stay updated with the tracking information for the most accurate delivery status.


Does DHL deliver on Sundays?

DHL does not deliver on Sundays as part of their standard delivery days, which are generally Monday to Saturday. However, DHL does offer flexibility and optional services such as non-standard delivery days, but these may not be available in all locations and could come with additional charges.

During certain peak times, such as holidays, DHL might have special delivery schedules that include Sunday deliveries. It’s always a good idea to check with your local DHL office or consult their official website to understand the specifics of their delivery schedule in your area.


Does DHL deliver on Saturday?

Absolutely, DHL does offer Saturday deliveries! As part of its regular services, DHL has adapted its operations to be as flexible and accommodating as possible, and that includes deliveries on Saturdays in most locations.

In a large number of European countries, DHL’s standard delivery days are from Monday to Saturday, which means you can expect your package to be delivered on a Saturday just like any other weekday. In locations where Saturday is not typically considered a standard delivery day, DHL still provides an optional Saturday delivery service, although additional charges might apply.


Is my international package lost?

If it’s determined that your package is lost, you can file a claim with DHL to recover the value of your items, depending on the terms of your shipping agreement and any insurance applied.

International shipments can sometimes take longer due to several factors including customs clearance, international transit times, or unforeseen delays. Therefore, the best way is to check the status of your package by using DHL’s tracking system. However, if it has been more than ten days beyond the expected delivery date and you still haven’t received your package, it would be a good idea to contact DHL and the sender.


Why is my package still in transit?

When DHL, or any other courier service, marks a package as “in transit,” it means that the package is on its way to its final destination. This status can span several stages, from when the package leaves the initial shipping facility, goes through various sort centres, and until it finally arrives at the local delivery centre.

Distance, Customs Clearance, Operational Delays, and Tracking Updates are a few reasons why your package might seem to be perpetually “in transit”


Does DHL use WhatsApp?

Yes, DHL indeed utilizes WhatsApp as a digital assistant tool, providing a convenient and accessible way to track shipments and receive customer service assistance. This feature operates 24/7, offering real-time tracking updates, shipment notifications, and answers to common customer inquiries.

Here’s how you can use it:

  • Open WhatsApp and begin a new conversation with the DHL Express WhatsApp number, which is +44 1163 265750. Alternatively, you can add this number to your contacts and start a WhatsApp chat from there.
  • If you wish to track a parcel, simply start your message with the word ‘Track’, followed by your 10-digit tracking number. This should provide you with an immediate update on the status of your shipment.

It’s important to note, however, that WhatsApp calling isn’t supported on this platform.


How do I contact DHL India?

To contact DHL in India, you have several available options.

  • You can reach DHL Express India customer service by dialing 1800 111 345 or 1800 200 1345. For those calling from outside India, the number is +91-22-66789001. Their representatives should be able to assist you with your queries.
  • You can also send an email or visit their official website and use their online contact forms or live chat options


What if my DHL parcel has not arrived?

If you are the sender or if the package has not arrived ten days after the expected delivery date, it’s time to contact DHL directly. They can provide information and potentially start an investigation to locate your package. You can reach out to them through their contact number, email, or live chat on their official website.


How fast is DHL Express?

DHL Express is often considered the fastest courier service in India. For shipments within the same country, DHL Express typically delivers within 2-8 business days.

The company also offers premium delivery options, such as same-day and time-definite deliveries, for urgent shipments. These services come at an additional cost but ensure that your package reaches its destination ASAP.


How long does DHL keep tracking information?

DHL maintains tracking information for its shipments for an extended time to ensure that customers can access the details of their packages whenever they need. Typically, the tracking information for a DHL shipment is available for around 7 years from the date of the shipment. However, this period may vary depending on the specific service used and the policies of DHL in different regions.


Can DHL hold my package?

Yes, DHL can indeed hold your package. They offer a convenient service called ‘Hold For Collection’. This service allows you to have your package held at a specific DHL Express location, where you can pick it up when it’s most suitable for you. This is particularly useful if you aren’t able to be home at the time of delivery or if you prefer to collect your package at your convenience.

To use this service, you will need a valid proof of identity to sign and receive your package. It’s also worth noting that this service is available even for Saturday deliveries. Once your package arrives at the designated DHL location, they will hold it for up to 7 days at no additional cost.


Does DHL require signatures?

Yes, DHL requires a signature upon delivery to confirm that the recipient has received the package and to proclaim the completion of service. However, DHL offers a service known as “Signature Release” which allows recipients to opt for receipt of their shipment without the need for a signature. This means that the courier can leave the parcel in a pre-agreed area.

This service has become particularly popular during times like the COVID-19 pandemic, allowing for contactless deliveries and ensuring that recipients do not need to sign on the courier’s scanner or have any interaction with delivery personnel.


How many times does DHL attempt delivery?

DHL makes a total of two delivery attempts before placing the shipment on hold. After the first delivery attempt, if the package is not successfully delivered, they may make a second attempt. If you are not available to receive the package during the second attempt, the package may then be held at a facility.


Does DHL pick up on Saturday in India?

Yes, DHL does provide pick-up services on Saturdays in India, aligning with their global standard of extending delivery and pickup services to Saturdays. However, it’s always a good idea to confirm the availability of Saturday pick-up for your specific location by reaching out to your local DHL office, as service availability can sometimes vary by area. They’ll be able to provide you with the most accurate and up-to-date information to ensure your shipping needs are met.


What is the end of the day for DHL?

When DHL tracking states that your package is expected to be delivered “by the end of the day,” it means that the recipient should expect the package by or before 6 PM local time. This is in line with DHL’s delivery window, which generally spans from 8 AM to 6 PM local time.

However, please note that actual delivery times can occasionally vary due to factors such as the volume of shipments or unforeseen circumstances. So, if it’s past 6 PM and your parcel hasn’t arrived yet, it’s a good idea to reach out to DHL’s customer service to inquire about your shipment’s status.


What are the steps in DHL delivery?

Here’s a helpful guide to facilitate your experience with DHL:

Understand Your Shipment: The first step is to have a clear understanding of your shipment details. This includes the item’s description, value, weight, and dimensions.

Know Your Receiver: The next step is to provide accurate consignee information. This information guides DHL in optimally routing your shipment to its final destination.

Prepare Your Documents: Each shipment generally requires only one air waybill and one invoice, unless stated otherwise. Once prepared, attach your documents to your shipment so they can be easily read.

Pack Your Shipment: Remember that you’re responsible for packing your shipment. It’s important to pack both the inside and outside adequately to protect your items.

Handover Your Shipment to DHL Express: You can either drop off your shipment at a DHL service outlet or arrange a collection, which comes at no additional charge.

Track Your Shipment: Stay updated with your shipment’s status by entering your ten-digit DHL waybill number on their tracking platform.


What is a DHL waybill?

A DHL waybill is a document that serves as a vital record for a shipment, similar to a passport. It contains essential information that enables the relevant authorities and DHL to track and manage the shipment effectively. The waybill provides details regarding the shipment’s origin, destination, contents, and the route it will follow.


What is the maximum weight in kg for DHL?

For standard shipments, the key points to remember are:

  • The maximum weight per unit/package for international shipping is 1,000 kilograms.
  • For shipments that require a tail lift, the maximum weight allowed per package is 750 kilograms.

However, if you are utilizing a full trailer service, you can benefit from even more capacity:

  • The maximum weight capacity per standard trailer is 24,000 kilograms.
  • In terms of space, a standard trailer can accommodate up to 33 euro pallet spaces for international shipments.

When considering the volumetric weight (which is often used in air freight), DHL uses standard ratios:

  • 1 cubic meter equals 330 kilograms.
  • 1 loading meter equals 1,750 kilograms.
  • 1 non-stackable Europallet equals 700 kilograms.
  • 1 non-stackable block/industrial pallet equals 875 kilograms


Is DHL packaging free?

Yes, DHL offers free shipping boxes that can be ordered online or purchased at DHL courier stores.

By offering free shipping boxes, DHL aims to facilitate the packaging process for their customers and ensure that shipments are properly protected during transit. These boxes are available for customers to use when sending their parcels through DHL’s services.


How much does DHL charge per kg from India to the USA?

DHL offers reliable courier services from India to the USA, with the cost varying based on the package’s actual and dimensional weight.

Here are some key points:

  • For a parcel weighing 0.2 kg, the charge is Rs. 2652.
  • For a 1 kg parcel, the charge is Rs. 3276.
  • For a 5 kg parcel, the charge is Rs. 5597.
  • For a 10 kg parcel, the charge is Rs. 8989.
  • For a 20 kg parcel, the charge is Rs. 18337.
  • If your parcel weighs between 31 to 70 kg, the charge is Rs. 774 per kg.
  • For parcels weighing over 70 kg, the rate remains the same at Rs. 774 per kg.

These rates apply for a delivery time of approximately 6 to 12 days.


Is DHL safe for documents?

DHL Express, as the best eCommerce service in India, is one of the safest options for shipping documents. DHL Express offers a range of services specifically designed for document shipping, ensuring that your important papers are delivered safely and efficiently.

DHL Express provides urgent and time-sensitive delivery services, aiming to deliver your documents on the next possible day. They offer end-to-end tracking visibility, allowing you to monitor the progress of your shipment. Additionally, proactive delivery notifications keep you informed about the status of your documents throughout the shipping process.


How can I speed up my DHL delivery?

If you’re looking to speed up your DHL delivery, the ‘My DHL’ app could be your key tool. Here’s how:

Change of Delivery: If you find the scheduled delivery time isn’t convenient for you, you can use the ‘My DHL’ app to change the delivery time. You can initiate this change starting on the day before your scheduled delivery.

Collection Point: Alternatively, if you prefer to collect your parcel from a DHL ServicePoint rather than wait for the delivery, the ‘My DHL’ app allows you to easily change the location of delivery.


Can you track a shipment by name?

No, generally, you cannot track a shipment by name. Shipment tracking is typically done using specific tracking numbers or waybill numbers assigned to each package or shipment. These unique identifiers are provided by the shipping carrier, such as DHL, and are used to track and trace the progress of a shipment.




DHL is a seasoned pro in fast and efficient delivery for both domestic and international shipping. With its technology-driven approach to providing seamless logistics support, your parcel will never be left in the dark. Moreover, NimbusPost’s partnership with DHL levels up the shipment game for online sellers of all sizes. Through NimbusPost, shipping with DHL courier service is a breeze. In addition, you get the cheapest shipping rate, hassle-free COD remittance, smart shipping automation, an AI-based order allocation engine, and much more.

Nimbuspost Cashback Coupon Code

Oops! You are missing out on
an exclusive offer.

Get Flat ₹500 Cashback
on first Wallet Recharge of ₹500

    Offer valid for new users only. By submitting your contact details, you agree to NimbusPost’s Terms and User Privacy Statement.