With a differentiated business model that is built on delivery service capability, scalability, customization, and sustainability, Ecom Express has become a force to be reckoned with in the logistics industry. From first-mile pickup to last-mile delivery, Ecom Express uses automated solutions to optimize its network and offer its customers an unparalleled delivery experience.
Through this blog post, you’ll learn about Ecom Express’s amazing services, like tracking, shipping customer service, and more.
Tracking Ecom Express Package
Tracking your package is the key to staying updated on the package’s whereabouts and when it will be delivered. It allows you to keep tabs on your order and know when to expect it. To track your Ecom Express package, you can go to their official website and enter your order no. or AWB no. to track your order. The website will display the current status of your shipment. Additionally, you can also ask for specific information related to your package.
Another easy way to track your package is through the NimbusPost Seller Panel. Here is how:
- Log in to your NimbusPost seller panel.
- Go to “Shipments” from the left-hand side menu. Here you’ll see all your orders.
- To track a specific shipment, click on “Filters” on the upper right side, select “Lifetime” on the “From Date” option and enter your “Order ID” or “AWB No” on the filter option and click “Apply.”
- Now, you’ll be able to see all the order details of your shipment.
- Then, select AWB no., and your tracking details will be available.
If you experience any tracking issues like delayed delivery, stolen packages, or difficulty in accessing tracking information, you can contact their customer support team at +91-8376888888 or email: customercare@ecomexpress.in.
Ecom Express Customer Care Number
In today’s digital age, the importance of customer care numbers has increased as they provide customers with a direct and immediate way to reach out to businesses. Ecom Express understands the importance of customer support. Therefore, they have a dedicated customer care team that is readily available 24/7 to assist you with any query or issues through phone numbers and emails.
There are several ways to contact Ecom Express customer care:
FOR SHIPMENT RELATED OR ANY OTHER QUERY:
Please contact: +91-8376888888 (Automated IVR Support 24/7)
IF YOU WANT TO SIGN UP FOR SERVICES:
Please contact: +91-8826398220 (from 8:00 am to 10:00 pm)
Whether you’ve shipment disputes or delayed delivery issues, Ecom Express customer care is known for resolving a wide range of issues. Some of the common issues they deal with include re-shipment, damaged orders, delivery location and date changes, payment-related queries, order cancellation, and much more.
They are always ready to listen to your concerns and provide the best possible solutions. So, if you ever face any issues with Ecom Express delivery services, don’t hesitate to reach out to their customer care team.
Ecom Express Shipping
Ecom Express deploys artificial intelligence and machine learning that enables hassle-free shipping. They leverage various modes of transportation for their shipping and freight services (air freight, road transport, and rail transport) to ensure the timely delivery of packages. This enables them to meet the ever-growing demand for fast and quality shipping required by online businesses of all sizes.
For businesses that require urgent deliveries, Ecom Express offers same-day/next-day shipping that guarantees a quick delivery. And that’s not all; they also offer different services like Special Delivery Locations (SDL), Sunday Pickup Delivery (SPD), Holiday Pickup Delivery (HPD), and Personalized Delivery Service, so you can choose the right shipping mode that best suits your needs. It’s also important to consider the weight and size of your package while selecting the shipping mode.
Ecom Express Delivery Services
If you’re an online seller, you know the importance of getting your product delivered on time.
Ecom Express offers a range of delivery services that ensures your products are delivered safely and on time.
- Express Plus: it is the fastest and most reliable delivery service and ensures rapid deliveries to even the farthest corners of the country. It’s perfect for urgent deliveries and reduces the overall shipping and delivery time.
- Ecom Magnum: an all-in-one solution that streamlines operations, increases efficiency, and reduces costs for online businesses. Ecom Magnum offers a seamless and integrated experience eliminating all the complexity of managing multiple vendors and systems.
- Ecom Fulfillment Services (EFS): Their state-of-the-art mega fulfillment centers are strategically located across India, providing tailor-made fulfillment service solutions supported by technology and automation. With EFS, you can ensure hassle-free fulfillment for your e-commerce deliveries.
- Ecom Ground Service: This midweight express service is designed to transport large and bulky products. EGS ensures the delivery of large products with great precision, enhanced customer experience, and timely delivery.
- Value-Added Services: Ecom Express offers value-added services to enhance the overall customer experience. For instance, Try & Buy is a customer-friendly exchange management service that allows consumers to evaluate products before making a purchase. Valuable Cargo Handling is another service that ensures security and surveillance for transporting valuable items.
Benefits of Ecom Express Delivery Services
- With Ecom Express, customers can expect fast and reliable delivery of their packages.
- The company offers competitive shipping rates, making it easy for businesses to plan their shipping costs.
- The company also provides high-quality packaging and handling of packages, ensuring that they reach their destination in the same condition as they were dispatched.
Ecom Express Returns and Refunds
Ecom Express provides tamper-evident packaging for all shipments to ensure that they arrive in a sealed condition. However, in the unlikely event that the package delivered to you is not in a sealed condition or appears to have been tampered with, you should contact Ecom Express customer support immediately to report the issue.
If you need to return an order to Ecom Express, they offer a service like reverse logistics and QC-enabled reverse logistics (RVP+). The processing window for returns is between 24 to 72 hours, and the service is available for 365 days. If you require a refund, you should contact the seller or the e-commerce platform where you made the purchase.
Steps to initiate returns and refunds
If you need to return a product, you can initiate the return process by contacting their customer support team or by logging into your account on their website.
- Go to the ‘Orders’ tab in the left menu.
- Now, click on ‘All Orders.’
- For all shipments that have been marked as ‘Delivered,’ you will automatically find a ‘Create Return’ option.
- Click on ‘Create Return’.
- A new page with prefilled details about your order will open.
Conclusion
Ecom Express is a reliable and efficient delivery service that offers end-to-end logistics solutions to businesses of all sizes. Their commitment to innovation and customer satisfaction makes them a trusted and preferred choice for delivering goods across the country.
If you haven’t used their services yet, give them a try. If you choose NimbusPost as your shipping platform, you’ll get all the services of Ecom Express along with other value-added services like a dedicated NDR panel, wider reach, buyer feedback, and a lot more.
