Undoubtedly, customer experience has become a prime focus for eCommerce sellers in today’s competitive world. Customers are the king, and they deserve the best service. Thus, the courier tracking feature is the ultimate tool to gain the trust of your customers, and it also helps eliminate the risk of buying goods online.
Value-adds such as tracking number, delivery notifications, estimated delivery dates work in favour of eCommerce sellers. These add-on services will assist eCommerce sellers in retaining their customers and attracting new customers. So, in that case, you must hire a courier partner that provides you with a courier tracking feature.
What is order tracking in eCommerce?
An eCommerce order tracking service is the feature that the courier partner provides. It allows you to monitor all your online shipments and orders and communicate with your customers about the order status.
The eCommerce order tracking has amazing features like estimated delivery dates, shipment tracking, frequent updates on customer orders, etc. All these features together play a significant role in enhancing the customer experience. Letting buyers know about their orders is the motto of getting the order tracking feature.
Why is the Order Tracking feature a must-have?
Providing a courier tracking feature is now considered to be an important service for every eCommerce seller. There are several benefits for online sellers as well as for their customers.
- Reduce Costs
As you have probably discovered that dealing with customer queries and complaints is a costly affair, you need to hire a professional for customer service or use a bot to respond to every complaint at a certain point.
But now, with the courier tracking feature, there are fewer inquiries. Automatically the tracking information reaches your customer. Order tracking automates the delivery process, putting less burden on you and your customer. It will save your costs and you can improve your customer experience.
- Meet Customer needs and expectations
Today’s online shoppers have become accustomed to having visibility into their placed orders. Online shopping demands order tracking. Thus having an order tracking system is mandatory for every online brand if you don’t want to lose your business to competitors or major retailers.
If you are unable to provide the expected level of service, shoppers will move to your competitor. By providing shipment tracking, you can give up-to-date information to your customers. It will help meet your customers’ expectations. As a result, they will buy products from you and even share them with their friends. Keeping customers in a loop will also eliminate confusion from your end.
- You must have control over order fulfillment
Do you think your job is completed once the box is packed and reaches your customer? No, your work starts from there. First, you must hire a courier partner that provides a courier tracking feature so that you can maintain more control over the shipment. If you do not have a tracking feature, there will be a backlog of emails from your unhappy customers.
Yes, customers acquisition is indeed best! But the real happiness is to gain a repeat customer. With the tracking feature, you can win more sales and earn lifetime customers.
The best Courier Partners with Tracking Feature :
Tracking is the backbone for running an online store! You will find a dedicated tracking facility to monitor your orders with the following shipping tracking courier partners.
Blue Dart is a name that is considered the most trusted courier partner in India. When it comes to tracking, Blue Dart assists you with more than one option to track your order. Via Bluedart, you can track your order for 45 days from the date of dispatch.
While shipping your order via Bluedart, you will receive a WayBill copy. That bill has 8 to 11 digit unique numbers that will help you in tracking your order. Apart from that, you can select the reference number option on TrackDart and can track your order.
Delhivery, the popular name in the courier industry, offers a plethora of delivery services to its eCommerce clients. With its sorted tracking system, you can easily track your parcels.
You can track your orders via Delhivery by :
- Order ID/Ref ID
- Tracking ID
- LTL Shipment
If you want to track your parcel, enter the above information in the box and click on the option- Track button. Even you can track multiple IDs.
NimbusPost, a renowned courier partner, has gained popularity in assisting eCommerce sellers with automated tracking updates. It provides buyers with the complete tracking status via automated SMS notifications and email. With Custom Tracking URLs, NimbusPost enhances your brand loyalty and increases customer retention through its white-labeled customizable tracking URLs.
FedEx is a globally reputed courier partner. Apart from great logistics services, FedEx has a name in offering amazing tracking facilities to its clients. For example, you can track your parcel using a Reference Number or Tracking Number. In addition, it gives you a “ Proof of Delivery” document that confirms that your customer has received a package.
To track FedEx parcels:
- You need to select the option of tracking number/ reference number.
- Enter the number.
- Click on the “Submit” button and get the details.
Everyone who has ever sent their parcel via courier must have heard the name DHL. Known for its uncomplicated tracking option, DHL offers its clients a simple courier tracking feature. You have to enter the tracking numbers and track the order. You can track up to 10 parcels at a time.
To track your order on DHL, you need to choose the shipment type, like, express shipping, enter your tracking number, and track your order.
Who will be the best courier buddy for you?
Yes, many courier partners offer fabulous tracking features. Indeed, NimbusPost is the best among the listed courier partners, as it provides all courier tracking features to its eCommerce clients. With its automated tracking update and Customer Tracking URL feature, NimbusPost is the great courier partner to go to. Check out the NimbusPost website to know its amazing features.