In today’s fast-paced world, eCommerce has taken centre stage, and with it, the demand for reliable and efficient shipping solutions has grown exponentially. Enter Shadowfax, a trailblazer in the eCommerce shipping industry. With an impressive reach across all parts of the country, Shadowfax is giving stiff competition to giants with their lightning-fast, last-mile deliveries and cutting-edge logistics technology.

In this guide, we will look into Shadowfax Courier Services, exploring the vital aspects of tracking, locations, contact information, and how they are one of the best courier partners in India.


How can you track Shadowfax courier?

Shadowfax’s real-time tracking and updates enhance transparency in the delivery process. There are multiple ways to track your Shadowfax courier. One of them is through their official website.

Go to Shadowfax’s official website and search for the “Track Order” button, which is located on the right side of the top Menu on the Home Page. As you click on the “Track Order” button, you’ll be redirected to their tracking page. Then, simply enter your tracking id in the form and click the “Track Your Order” button. The system will process your request and display the current status of your courier, including the shipment’s location, transit history, and estimated delivery date.

This is one way to track, but you can also get more detailed and real-time tracking information through the NimbusPost Seller Panel. You just have to:

  1. Log in to your NimbusPost seller panel.
  2. Go to “Shipments” from the left-hand side menu. Here you’ll see all your orders.
  3. To track a specific shipment, click on “Filters” on the upper right side, select “Lifetime” on the “From Date” option and enter your “Order ID” or “AWB No” on the filter option and click “Apply.”
  4. Now, you’ll be able to see all the order details of your shipment.
  5. Then, select AWB no., and your tracking details will be available.


Locations: Geographic Reach of Shadowfax Courier Services

Shadowfax has made impressive strides in extending its geographic reach to offer the best eCommerce services in India. They have established an extensive delivery network that spans the globe, covering over 1,800 pin codes and 70 cities. The top 10 cities are managed directly by Shadowfax, while the rest are serviced through partnerships with local delivery companies and franchises. This approach ensures that even customers in far-flung regions can enjoy the benefits of timely and dependable deliveries.

To further expand its reach, Shadowfax has introduced the WINGS program, which invites local delivery companies and Kirana stores to join its network. This innovative approach allows Shadowfax to tap into these partners’ local knowledge and expertise, ensuring more accurate and efficient deliveries. This not only benefits customers but also provides local partners with the opportunity to grow their businesses by tapping into the demand generated by Shadowfax.


How can you contact Shadowfax?

Efficient customer care services are essential for any logistics provider, and Shadowfax is no exception. With a focus on providing exceptional support to businesses and customers alike, the company offers various ways to get in touch and address any concerns or queries. To contact Shadowfax, you can use the following information:

  • For media inquiries, send an email to
  • For e-commerce queries, call +918068172518
  • You can also use the contact form or support portal on their website to get in touch or raise any query.

Some common issues and complaints that users may face while using Shadowfax’s services include shipment tracking problems, delivery delays, or issues with COD orders. In most cases, the customer care team can provide immediate guidance and resolve these issues promptly.

For instance, if you’re experiencing difficulty with shipment tracking, the support team can help you access the necessary information to monitor your package in real time. Similarly, suppose you have concerns about delivery delays or other order-related issues. In that case, the customer care representatives can provide updates, coordinate with the logistics team, and work towards resolving the problem as soon as possible.




eCommerce businesses require a partner to keep up with the pace and ensure seamless customer delivery experiences. Shadowfax has emerged as a standout choice, offering innovative and cutting-edge solutions tailored to the needs of businesses of all sizes. With their commitment to customer satisfaction and NimbusPost’s technological advancements and wide-ranging customization, businesses can elevate their shipping operations to new heights, ensuring satisfied and loyal customers.



How do I open a Shadowfax ID?

To sign up for a Shadowfax ID and become a partner, follow these steps:

  1. Download the Shadowfax app.
  2. Registering with the partner app requires an Adhaar & PAN card, Bank A/c, Driving License, and an Android phone.
  3. The Shadowfax team will review your submission and contact you to discuss further steps.
  4. Once you’re on board, you can open your Shadowfax ID through your partner app.


Is Shadowfax a good company?

Yes, Shadowfax is considered a reliable logistics and delivery service provider in India, known for its technology-driven solutions, extensive delivery network, and variety of partnership options. Their services include same-day delivery and next-day delivery catering to different businesses. Shadowfax also offers air cargo services across different locations as a part of its expedited services.


How fast is Shadowfax delivery?

Shadowfax offers various delivery speed options depending on the service selected. They provide on-demand delivery, which can be as fast as 30 minutes for hyperlocal deliveries, and same-day delivery for shipments within the same city and for selected cities through air freight service. Choosing the appropriate delivery service based on your specific requirements is essential to ensure timely deliveries.



Who uses Shadowfax Courier?

Shadowfax courier services are used by many businesses, including e-commerce platforms, retailers, restaurants, and small-to-medium enterprises. They cater to various industries, such as online retail, food delivery, grocery delivery, and pharmacy delivery. Some popular companies that use Shadowfax Courier are Flipkart, Zomato, Myntra, P&G, and others.


Which is better, Zomato or Shadowfax?

Comparing Zomato and Shadowfax is not a direct comparison, as they serve different purposes. For example, if you’re a restaurant or an eCommerce business looking for a delivery partner, Shadowfax may be the better option due to its broader range of logistics services. However, if you want to reach a larger customer base and gain visibility specifically in the food delivery market, partnering with Zomato may be more beneficial.


Is Shadowfax better than Swiggy?

Suppose you’re an eCommerce business or a D2C brand. In that case, Shadowfax is a better choice because their various courier services offer same-day and next-delivery. They also have a large network that will help you deliver pan India. However, if you are a restaurant aiming to reach a large customer base, specifically in the food delivery market, partnering with Swiggy could be more advantageous.

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