Every online business works hard to deliver the best product and customer service to its customers. Other than the product’s quality, customers’ delivery experience can make or break a brand’s reputation. There is a lot that goes behind a flawless customer experience. Weight disputes with a courier partner after a weight measure of products is a major issue. As the weight of a product can have significant implications on its shipping cost, businesses need to reduce the discrepancies as much as possible. Factors like evaporation during drying, uneven coatings application, and even the weight of the packaging material can contribute to weight discrepancies.
According to a survey, the average weight discrepancy for food products is around 2.5%. The average weight discrepancy is closer to 1% for other types of products. Let’s understand the best practices to reduce weight discrepancies and ways to implement them in your process. Here we go!
Top Ways to Reduce Product Weight Discrepancies
1) Accuracy is Important
Accuracy is an essential factor while weighing products before shipping. If you mismeasure product weights, it could lead to negative reviews and even fraud. However, if you measure correctly, you’ll be able to make sure customers are getting what they paid for. You can also use measurement tools and methods as part of your quality control strategy. Accuracy during a shipment can be as important as accuracy at your warehouse.
2) Use Scientific Scales
Weigh your products using a digital scale that measures weight down to tenths of a gram. If you can’t afford such an instrument, use a high-quality balance that measures weight down to tenths of an ounce. Both scales are considered accurate and are affordable enough for most product applications.
Regardless of which type of scale you choose; it is essential to regulate it frequently to know its accuracy remains intact. You won’t risk overcharging customers when shipping out their orders by accident. It is also necessary to keep track of each unit’s weight separately. If one unit weighs significantly less than another, there might be a problem with quality control in your manufacturing process.
3) Check the Moisture Content
Moisture content indicates how much water has been absorbed by your product. If you’re in a humid environment, there will be more moisture in your product, making it weigh more. Likewise, there will be less moisture in your product if you’re in a dry climate. That’s why you should always check both weight and moisture content before shipping products.
For example, if you’re shipping a 10kg product that has absorbed 20% moisture in a dry environment (i.e., 20% of 10kg is 2kg), it will weigh 12 kg instead of 10 kg. The same product shipped in a humid environment would absorb 40% moisture (i.e., 40% of 10 kg is 4 kg) and weigh 8 kg instead of 10 kg. It can lead to many problems with inaccurate weights—and false weights could mean losing customers! Ensure your products are constantly checked for moisture content before being weighed to avoid these discrepancies.
4) Use the Right Packaging Material
Packaging material is one of the essential factors to consider for reducing weight discrepancies. The proper packaging will keep your products safe and secure during transit, but it will also reduce shipping costs by keeping your product as light as possible. It means you’ll need to choose a packaging material that’s durable yet lightweight. If you’re not sure what packaging would be best for your product, talk with a packaging specialist; they can help you determine what kind of materials are available and which are the best for your needs.
Generally, a weight discrepancy occurs when a customer receives a product that weighs more than what was ordered. It can happen for many reasons, but it’s usually due to poor packaging. Following are some tips for reducing product weight discrepancies with packaging.
Use solid and lightweight materials
The best way to reduce product weight discrepancies is by using high-quality packaging materials that won’t break or tear during transit. The material should be strong enough to protect your products from damage during shipping. But remember, you don’t want your package weighing too much; use lightweight materials like cardboard and bubble wrap.
Make sure your packaging is big enough
Another common reason for weight discrepancies is that packages are too small. If a box is too small, it will weigh more than necessary because there’s not enough room for your product to move around inside of it. You can reduce product weight discrepancies by making sure your boxes are large enough; you should be able to slide at least two fingers in between your product and its packaging material on all sides of its box. This way, your products have plenty of room to move around during transit without damaging their packaging.
Use right-sized boxes
A third tip for reducing product weight discrepancies is using right-sized boxes. If you’re shipping large, heavy products, you’ll need to use large, heavy boxes; you can use smaller and lighter parcels if you’re sending small or lightweight products. The size of your package should be proportional to its contents; if it’s too big or too small, it will weigh more than necessary.
5) Use Software to Monitor Weights
If you’re concerned about product weight discrepancies, consider using software to monitor your weights. Smart scales record and update product weights in real-time, so you can always be confident that your products are precisely what you say.
Some platforms even offer email or text alerts when a discrepancy is detected. It is beneficial for businesses shipping high-value items or fragile goods like electronics, which require special attention during shipping. And if something does go wrong—you accidentally send an extra laptop, for example—you have evidence of it on file. The right software can help you reduce product weight discrepancies before they happen.
Next, set up software that helps you manage your inventory. Most of the shipping software integrate with standard shipping carriers, so you can automatically import your product information from carrier websites. It means you’ll always have access to accurate weights and dimensions for every product in your catalogue, making it easier to ensure weight discrepancies don’t occur after a product has been shipped. As a bonus, email or text alerts can be sent when there are changes to tracking numbers or delivery dates.
Weight discrepancies are a common problem in the shipping industry, but they can be easily avoided with suitable packaging materials and practices. Using solid and lightweight materials, making sure your boxes are proportional to their contents, and using software to monitor your weights, you can reduce product weight discrepancies and ensure that your customers receive exactly what they ordered.
So, there you have it! You can reduce product weight discrepancies and keep your customers happy with these tips.