The Indian eCommerce market has seen exponential growth, especially after the pandemic hit us in 2020. According to an IBEF report, the Indian eCommerce market is expected to reach US$ 188 billion by 2025 and US$ 350 billion by 2030. As the logistics systems facilitate the movement of goods in a brand’s supply chain, the logistics companies have also grown at a rapid pace. Reports suggest that the Indian logistics industry is estimated to grow to 380 billion dollars by 2025.
How Does eCommerce Logistics Companies Work?
eCommerce logistics also referred to as e-logistics, enables online brands to deliver orders at the customers’ doorstep. Once an online order is placed by a customer, logistics companies in India handle the order fulfilment process that covers everything from packing, shipping, and deliveries to returns and refunds (if applicable).
Key Challenge and Solution
Amazon’s one-day/next-day delivery standards have soared up customers’ expectations as nowadays, customers expect eCommerce sellers to deliver their orders in the minimum duration. To keep up with the rising customer demands, D2C brands, as well as online marketplace sellers, started investing in third-party warehouses and distribution centres. Further, to keep up with the market competition, the logistics partners need to provide logistics services through a smart shipping platform. They need to use technologies like AI, machine learning, augmented reality, advanced robotics, and automation processes to make their platforms ready for efficient shipment handling. Presently, many logistics companies in India have incorporated the latest tech into their platform to meet online sellers’ requirements more efficiently.
Top Logistics Companies in India
There are several companies in India offering courier services for eCommerce logistics needs. A business requires sustainable solutions and a reliable logistics partner to handle the supply chain proficiently. Irrespective of the size of your eCommerce business, you will need a reliable logistics company in India to handle eCommerce delivery. We’ve jotted down the list of top 10 logistics companies in India to give you a fair idea of the best courier options you’ve got out there.
Headquartered in Mumbai, Blue Dart has a massive delivery network across India, as well as in the international market under the name of DHL. The company is counted among the prominent courier partners for offering low-cost deliveries, high customer satisfaction, and fast delivery. The courier company has an aviation hub in Chennai, air support of 6 Boeing 757 freighters, and 11,122 vehicles for ground support. With a domestic hub in metropolitans and other major cities like Mumbai, Delhi, Kolkata, Hyderabad, Ahmedabad, Indore, Pune, Kochi, and more, Blue Dart deserves to be on the top of our list of top logistics companies in the country. Founded: 1983 Pin Code Reach: 22,300+ Additional Services: COD services, express delivery, scheduled delivery, weather-resistance packaging, computerized proof-of-delivery
This Gurugram-based courier partner is among the most popular names for eCommerce logistics in India. The service partner enables customers to operate reliable and flexible supply chains at reasonable costs. With a base of 23000+ active customers across eCommerce platforms, marketplaces, D2C, e-tailers, and SMEs across different verticals, Delhivery has become one of the most reliable names for online shipping needs. Founded: 2011 Pin Code Reach: 17,000+ Networking: 21 automated sort centres, 122 gateways, 93 fulfilment centres, 2521 direct delivery centres, and a team of over 86000 people
The Bangalore-headquartered courier delivery service company is also known as DTDC Express Limited. With 7 zonal offices, 20 Regional Offices, and 430+ operating facilities spread across India, DTDC has transformed Indian logistics in over 3 decades. With a significant footprint across 240 international locations including the USA, UK, Canada, Australia, Hong Kong, China, UAE, and all Asian countries, DTDC has become a significant name for shipping across international locations. Founded: 1990 Pin Code Reach: 10,500+ Key Services: Domestic cargo services for large packages, express delivery services for small packages, and intracity drop-and-pick services in cities.
The Bangalore-based courier partner is also known as Ekart courier. Starting as Flipkart’s in-house supply chain support, the delivery partner has grown to become a preferred shipping partner for several businesses. Enabling same-day delivery in 13 cities and next-day delivery in 50 cities, the logistics partner promotes automated shipping, smooth reverse shipments, and return management. Founded: 2009 Pin Code Reach: 3800+ Added Services: Same-day delivery, Next-day delivery, COD Services
Bengaluru-based Shadowfax specializes in hyperlocal and eCommerce delivery services with 100K active users at the moment. Serving across 900 cities, the logistics company delivers more than 20 million orders a month. Aiming to empower a million micro-entrepreneurs through innovation and technology, Shadowfax has carved its niche in the industry in a small duration. From delivering under 30 minutes to quick API integration, live tracking, and tech-enabled security to end-to-end fulfilment, the logistics company has become a prominent name in the industry. Founded: 2015 Pin Code Reach: 7600+ Key Services: Hyperlocal, eCommerce, Quick Commerce
Headquartered in Pune, XpressBees delivers happiness by simplifying the shipping journey of B2B and B2C companies. Serving as a 3PL partner, the company also offers cross-border logistics services through air and surface. Handling 3 million+ shipments a day with a team of seasoned professionals, the courier company is counted among the top logistics companies in India. Founded: 2015 Delivery Reach: 2500+ Cities Networking: 3000+ offices, 52+ cargo airports, 100+ hubs, 10 Lacs sqft+ warehouse capacity, 35,000+ field executives
The Gurgaon located logistics company’s business model is based on enhancing delivery service capability and sustainability of eCommerce sellers. Offering automation-powered solutions, key products of Ecom Express include Ecom Express Services (EXS), Ecom Fulfilment Services (EFS) and Ecom Digital Services (EDS). Founded: 2012 Pin Code Reach: 17,000+ Networking: 2650+ towns, 2930+ facility centres, 1008000 sqft. fulfilment centre space
The backbone of the country’s communication for over a century, India Post is headquartered in New Delhi with more than 1,55,000 post offices. The government operated postal service in India has the widest postal network in the world. Initially started to cater to the needs of individual customers, the logistics service provider has also started to serve the eCommerce sector. Founded: 1854 Pin Code Reach: 19100+
One of the oldest logistics companies in the world, DHL was founded in the US and is currently headquartered in Germany. The company expanded its delivery services across the world by the late 1970s. The logistics company offers international parcel delivery, international express, road, air and ocean freight, and end-to-end supply chain management. Founded: 1969 Delivery Reach: 220+ Countries & Territories
The tech-enabled shipping aggregator is headquartered in Gurugram with an automated shipping platform. Backed with advanced technologies like AI, ML, automation, etc. the logistics partner caters to the domestic and international shipping needs of 60,000+ sellers. The seller-centric logistics company has brought together 27+ courier partners on a single platform to enable eCommerce sellers and D2C brands to pick the best courier option for each shipment. Founded: 2018 Pin Code Reach: 29,000+ Key Features & Benefits: Courier recommendation engine, shipping rate calculator, Amazon integration, COD cloud-calling for order confirmation, one-day COD remittance, automated fraud detection, 24×7 customer support, 30-minute call-back feature, etc.
Take Your Pick
Are you ready to make your eCommerce logistics experience better and more cost-effective? Hire a shipping partner that can address your overall shipping requirements. While single courier partners can be a good choice for your business if you need to ship orders in limited locations, however, they can limit your reach and lead to other restrictions as well. Picking a shipping aggregator like NimbusPost will facilitate you with multiple courier choices to serve customers across any location in the country. Plus, an aggregator model of a trusted logistics company lets you leverage several tech-based platform benefits as well.