quality is not a mere project or coincidence, nor is it the implementation of something, or a program that can be achieved once or twice. Quality is a culture that must be empowered by leaders at all levels of the supply chain organization.

The demand for high quality products is increasing and the supply chain has the opportunity to demonstrate its quality and quality as an operational partner with strategic insights and impact on product quality. But unfortunately there are still many who look down on the drive to promote a quality work culture. How can you promote the opposite of ineffective behavior and how can you fix it?

But there are some leaders who understand that a company’s ability to deliver quality products will remain subpar if they don’t take steps to promote a quality work culture. Implementing a quality work culture requires a focus on providing a positive experience to consumers, partners and employees at every touch point.


Examples of well-known supply chain leaders


Sheri R. Hinish

Sheri is the world’s supply chain queen who has a unique vision for achieving sustainable innovation in the supply chain. Sheri won the Public’s choice of Global Woman Supply Chain Leader award in 2020 and is a global executive partner as well as a sustainable and circular supply chain practitioner at the global computer giant IBM.


Kelly Benston

Kelly Bengston currently serves as vice president and Chief Procurement Officer at Starbucks. During her 8 years at Starbucks, Kelly initiated direct and indirect procurement, store development, and commercialization for Starbucks. As a senior leader he assembled a team dedicated to digitizing the Starbucks supply chain, aligning resources with priorities, and building supply chain intelligence.


Jim Townsend

Jim Townsend describes himself as a moderately disruptive, technology-loving, results-oriented supply chain leader. He currently serves as Chief Procurement Officer at Walgreens Boot Alliance.

Jim once said that “The retail and healthcare industries have been revolutionized over the last five years, and the pandemic has accelerated the development process in this sector. The result is, customers and patients expect increased convenience through digital omnichannel experience and value, transparency, sustainability and diversity.”


Jim Connell

Jim Connell is the Chief Procurement Officer and Head of Global Supplier Service at JP Morgan Chase & Co. Cornell is the man behind the gold supplier program for strategic alignment, supplier engagement and stakeholder feedback. The program has projected growth of 40% and is expected to increase spending to US$6.2 billion over the next three years. Jim also taught suppliers how to build their diversity program and boosted their ability to find more diverse suppliers.


Melanie Wilson Smith

Melani is a data-oriented leader with the ability to innovate and manage the supply chain. He is the Chief Procurement Officer for PepsiCo and serves as Vice President of Global Business Services for Hilton. He is primarily responsible for sourcing and procurement at PepsiCo and relationships with value chain suppliers.


Examples that can be taken from the leaders above


  • Supply chain leaders plan for disruption on purpose
  • A supply chain leader builds a strong team
  • Supply chain leaders create an innovative culture
  • Supply chain leaders lead by example and are also agents of change.


Supply chain management

Supply chain management is the product development as well as process optimization from sourcing, procurement to production, fulfillment and delivery processes. This process includes organizational systems, human resources, activities, information, and other resources in the process of moving goods from producers to consumers. The goal of supply chain management is to provide smooth, effective and inexpensive services.

In general, supply chain management is divided into two categories, namely incoming logistics and outgoing logistics. Incoming logistics regulates the flow of materials, components, or goods into the company’s inventory. Meanwhile, outgoing inventory is everything related to managing the outflow of goods or services from the company’s inventory to customers.

The benefits are as follows:

  • Increase consumer satisfaction
  • Increase productivity
  • Reduce inventory costs
  • Reducing existing risks



Supply chain leader salary

The supply chain leader has the responsibility to manage the entire supply chain in a company. With global economic conditions that continue to improve and competition is increasingly competitive, they must find ways to keep a company’s supply chain active. The supply chain of a company plays a very important role in the success of a company. Starting from the existing leadership team.

The salary of supply chain leaders depends on where they work, what experience they have, and which company they work for. For example, in Indonesia the average salary for a supply chain leader is USD 150 thousand per year, while in the United States it can reach USD 200 thousand per year. The higher the salary, the greater their responsibility.

Supply chain leaders are responsible for ensuring the supply chain runs smoothly and efficiently. They also carry out the task of ensuring the entire supply chain process of a company, from procurement to sales and distribution. This industry has a high demand for professionals in this field, there are many opportunities available to you.


A leader in the supply chain and logistics industry

The supply chain and logistics industry is a fast growing industry, and also one of the most urgently needed industries. The leaders in this industry are those who create sustainable business models that can be replicated and adapted to meet the needs of existing consumers. Many have succeeded in doing this, but there are some who have managed to stand out from the rest.

The company is able to maintain a sustainable business model and also increase their income every year. One such company is DHL. DHL was founded in 1969 and has steadily grown into a global logistics company with around 350,000 employees operating in more than 100 countries. The company continues to grow and adapt its business models and strategies to meet consumer needs. They have also saved a lot of money by investing in various technologies and innovations such as predictive analysis which allows them to estimate the exact time for delivery, thereby reducing their costs and increasing their income.




Leaders who implement a quality work culture in their supply chain organizations understand that they must develop a quality-oriented mindset, provide the necessary components and resources to strengthen this mindset, provide appropriate incentives and rewards as motivation for continuous improvement, and instill discipline to achieve quality.

They also understand that it will not be enough just to use programs, processes, or tools. Serious commitment cannot be realized without leadership that encourages changes in the existing culture.