E-commerce is a very wide world. In it, not only buying and selling activities, but also inventory management, logistics and management of goods returns. Logistics is an important element in e-commerce . Often, there are terms that are confusing for sellers, one of which is return origin. Let’s discuss together what is a return origin.


What is a return origin?

Return origin is a term that refers to the non-delivery of an order and the order will be returned to the seller. There are many reasons for a return origin to occur, but if an order returns to an origin, the cost of sending the item back will be borne by the seller. Therefore, minimizing the occurrence of return origin really needs to be done by the seller.


Why does a return origin occur?


There are several things that cause a return origin to occur, such as:

– The recipient of the order is not at the destination

-Error in address

– The recipient of the item refuses the shipment

– The house/office of the recipient of the order is locked

-Failed the retransmission process


What happens after the shipment is returned origin status?


Usually, the shipment will not immediately return to the sender after the return origin status. There will be a report explaining the first non-delivery report (NDR). The report contains a description of why the shipment could not be sent and why. After the delivery partner provides the report to the shipper, the sender usually has two options, namely by trying to re-deliver, or returning the item back to the seller.



There are several possibilities that could happen next depending on the decision of the sender, some of the possibilities are:

– The courier will try to resend, usually three times.

– The courier will try to contact the recipient directly to ask when the right time is to deliver the item.

-Some couriers will contact the recipient through the company’s call center to immediately confirm the shipment.

-If the recipient cannot be contacted at all or refuses the shipment, the shipment will immediately return to origin status.

– The shipment will be sent back to the sender of the item




Depending on the conditions, the return origin is divided into several categories


-Immediately re-deliver while estimating the possibility of returning goods.

-Immediately resend and do not estimate the possibility of returning goods.

-Waiting for the return shipment and resubmitting

-Waiting for the return shipment and canceling the shipment

The process of returning goods is very dependent on the goods sender and the goods delivery partner. The burden of returning shipping costs that must be borne by the sender of the goods is of course detrimental to the sender, therefore we must choose a delivery partner who can minimize the occurrence of return origin.

NimbusPost is a logistics aggregator platform that allows you to reduce the number of return origins of your shipments. With more than 20 choices of shipping partners that you can compare rates and delivery duration of goods that makes you free to choose the best shipping partner for you!


Tips to prevent return origin

You can try some of these tips to prevent returns from occurring on your shipments:


Deliver goods on time

Make sure you send your shipment as fast as possible. Some cases of returning goods occur due to delays in delivery.


Use the tracking feature in real-time

Try to provide real-time tracking features to customers so they can track real-time the status of their orders. Usually, large logistics companies like NimbusPost provide this feature to enhance shopping experience and convenience.


Damaged shipments are also a factor in many customers sending their goods back to their original senders. Damage to goods may occur in the warehouse or be damaged during the shipping process, both of which are detrimental to you.

If possible, try to ask the customer directly about the time options for sending the package. You can also offer to schedule a re-delivery to prevent the return origin from occurring. For example, if a customer knows an item will be delivered today but they can’t receive it right away, they can request that the item be shipped back. 

By using NimbusPost , you can reduce the return origin percentage of your shipments by up to 20%. NimbusPost has a feature that allows you to track your shipments in real time and various solutions for non-delivery rates are ready to help you.