Get ₹1600 Shipping Credits on First Recharge of ₹1000. Use Code: FLAT600 *T&C Apply. Shipping Troubles? Let’s Fix That.
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Customer Support
Need help with deliveries, tracking, or the platform? Our support team ensures your shipping runs smoothly every step of the way.
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Sales Team
Looking to scale your shipping game through better rates and a shipping partner who gets your growth goals? Let’s talk!
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How Our 3-Tier Support System Works
We’re committed to delivering a smooth shipping experience. Here’s how you can reach us and get your concerns resolved. Our support team is available Monday to Saturday, from 8:00 AM to 8:00 PM.
Tier 1
Callback Request
Request a callback from the Support section of the platform. Our team responds promptly to these initial queries.
Expected response time: Within 15 minutes
Tier 2
Support Ticket
If the issue requires deeper investigation, raise a support ticket in the Support section of the platform. This helps our team review details and share a documented resolution.
Expected response time: Within 30 minutes
Tier 3
Email Escalation
For high-priority or unresolved concerns, escalate via email. The matter will be routed to the senior support team for faster intervention.
Expected response time: Within 2 hours
Ready to Build the Future?
Join thousands of forward-thinking sellers using tech-enabled shipping to reduce RTOs, improve delivery speed, and scale with confidence.
