Contact Us: Answers to all your Shipping Queries - NimbusPost
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Shipping Troubles? Let’s Fix That.

Get fast, reliable support to keep your operations running smoothly.
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We’re Here to Help!

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Customer Support

Need help with deliveries, tracking, or the platform? Our support team ensures your shipping runs smoothly every step of the way.
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    Sales Team

    Looking to scale your shipping game through better rates and a shipping partner who gets your growth goals? Let’s talk!
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    Connect with Our Sales Team

      How Our 3-Tier Support System Works

      We’re committed to delivering a smooth shipping experience. Here’s how you can reach us and get your concerns resolved. Our support team is available Monday to Saturday, from 8:00 AM to 8:00 PM.

      Tier 1

      Callback Request

      Request a callback from the Support section of the platform. Our team responds promptly to these initial queries.

      Expected response time: Within 15 minutes

      Tier 2

      Support Ticket

      If the issue requires deeper investigation, raise a support ticket in the Support section of the platform. This helps our team review details and share a documented resolution.

      Expected response time: Within 30 minutes

      Tier 3

      Email Escalation

      For high-priority or unresolved concerns, escalate via email. The matter will be routed to the senior support team for faster intervention.

      Expected response time: Within 2 hours

      Ready to Build the Future?

      Join thousands of forward-thinking sellers using tech-enabled shipping to reduce RTOs, improve delivery speed, and scale with confidence.

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