The current pandemic has forced businesses to change the way they operate. With being restricted to social distancing, it’s become a bit critical for companies to maintain the quality of their services. But the good news is that businesses have started to adopt new methods that allow for contactless delivery. Yes, you heard that right, contactless delivery.
Whether you are in the service, retail, or food and beverage industry, all the business sectors can benefit from this type of delivery. Even eCommerce businesses can use it to deliver products to the customer’s doorstep.
In this article, we will explore what contactless delivery is and how you can ensure its success for your business.
So, let’s get started.
What is Contactless Delivery?
Contactless delivery is a method of delivering goods or services to a customer without physical contact. The delivery person will leave the goods at the customer’s doorstep and notify them via text, email, or phone call that their order has arrived.
This type of delivery is becoming increasingly popular as it helps to limit the spread of germs and viruses. It is also more convenient for customers as they don’t have to be present to receive their order.
How is Contactless Delivery Done?
There are a few different ways that businesses can carry out contactless delivery. The most common way is to have the customer pre-pay for their order online or by phone.
The business can then prepare the order and arrange for a delivery person to drop it off at the customer’s address. The delivery person will usually leave the order at the door and ring the doorbell or knock to let the customer know it has arrived.
Another way to do contactless delivery is to set up a drive-thru system. The customer can place their order online or over the phone and then pick it up from a designated spot at the business premises. It could be as simple as setting up a table near the entrance with the orders clearly labelled.
Why is Contactless Delivery Good for Businesses?
There are many reasons why delivery without physical contact is good for businesses.
1. Limit the Spread of Germs & Viruses
As we live in a pandemic, businesses need to limit the spread of germs and viruses. Contactless delivery is a great way to do this as it doesn’t require any physical contact between the delivery person and the customer.
2. Increased Convenience for Customers
Contactless delivery is also more convenient for customers as they don’t have to be present to receive their order. They can leave the order at their doorstep, and it will be delivered directly to them.
3. Increased Efficiency for Businesses
Contactless delivery is also more efficient for businesses as it allows them to reach a larger customer base. Delivery persons don’t have to waste time traveling to and from the customer’s location, saving the business time and money.
4. Drive Digital Payments
Cash on Delivery is prone to virus spread and increased theft risk. Even cash is difficult to trace. Hence, digital payments are preferred during these times. It would help businesses to reduce the chances of fraud and increase transparency.
5. Business Sustainability
Contactless delivery is also more sustainable for businesses as it reduces the number of used resources. For example, if a company delivers food, there is no need to print out menus or packaging material.
6. Improved Customer Relationships
Finally, it improves customer relationships. Businesses can provide a better customer experience by offering quicker and more convenient delivery.
7. Increase Brand Loyalty
Businesses can also increase brand loyalty by offering contactless delivery. This is because customers are more likely to return to a business that provides this type of service.
8. Decrease Churn Rate
Furthermore, businesses can also decrease their churn rate by offering contactless delivery. Customers are less likely to switch to a competitor if they are satisfied with the delivery service they are receiving.
9. Positive Impact on Businesses
As a result, contactless delivery positively impacts businesses. It allows them to improve their efficiency, reduce costs, and provide a better customer experience.
10. Increase in Online Sales
Finally, contactless delivery also increases online sales. Customers are more likely to purchase if they know that they can receive their order quickly and conveniently.
What are the four measures you can follow for contactless delivery?
There are four main measures that businesses can follow to ensure contactless delivery.
1. Use technology to your advantage
One of the best ways to ensure delivery without physical contact is to use technology to your advantage. Many software applications allow businesses to take orders and make deliveries without physical contact.
For example, an app called “Swift Order” allows businesses to take orders via text, phone call, or online. This app also sends notifications to the delivery person when an order is placed, eliminating the need to contact the business to receive the order details.
2. Use a designated pick-up spot
Another measure that businesses can take to ensure contactless delivery is to use a designated pick-up spot. This pick-up spot should be away from the company’s main entrance so that there is no physical contact between the customer and the delivery person.
For example, If a business is delivering food, they can have the customer pick up the order from the back of the restaurant. This will help to reduce the chances of physical interaction between customer and delivery person.
3. Use disposable gloves and face masks
The next measure businesses can take to ensure safe delivery is using disposable gloves and face masks. This will help protect the delivery person from potential contaminants in the customer’s hands or the air.
For example, if a business is delivering food, the delivery person can wear gloves and a face mask to prevent them from contacting any viruses or bacteria.
4. Use Sanitizers
The last and most obvious measure businesses can take to ensure contactless delivery is to use sanitizers. It will help kill any potential contaminants in the hands of the customer or delivery person.
Even if a business does not use any other measures, sanitizers are always a good idea to ensure contactless delivery.
For example, if a business is delivering food, the delivery person can use sanitizer on their hands before and after handling the food. It will help to kill any potential contaminants that may be in the food.
By following these four measures, businesses can ensure safe delivery and protect their customers and employees.
Conclusion
Overall, contactless delivery is an excellent way for businesses to improve efficiency, reduce costs, and provide a better customer experience. It is also a great way to increase online sales.
Businesses can take four main measures to ensure contactless delivery – using technology to their advantage, using a designated pick-up spot, disposable gloves, face masks, and sanitizers. By following these four measures, businesses can ensure contactless delivery and protect their customers and employees. Further, it makes the process faster, more convenient, and safer.
So, what are you waiting for? Start using contactless delivery today to facilitate a safer experience for the customers, as well as delivery partners.
