Gati-KWE is a pioneer in express cargo delivery and a leader in supply chain management and logistics solutions in India. It is a Joint Venture between Gati and Japan’s Kintetsu World Express (KWE), making it Gati-Kintetsu Express Private Limited (Gati-KWE).

Ever since its inception, Gati-KWE has been bridging geographical gaps, transforming how goods, large and small, travel across the length and breadth of India and even internationally. Leveraging on the power of technological innovation and backed by an unparalleled network of infrastructure, Gati-KWE ensures that every package, every cargo, and piece of art or household goods entrusted to them reaches its destination safely and on time.

In this guide, we’ll learn everything you need to know about Gati-KWE. From understanding how to track your courier and reach out to customer care to exploring the variety of services on offer and the innovative tools that power them – we’ve got it all covered.


Gati KWE Courier Tracking: How do I track a Gati KWE Courier?

The Gati-KWE courier tracking system uses the docket number, a unique identifier given to each shipment, to follow its journey. So how exactly do you track your Gati KWE courier? Let’s walk through it together:

Step 1: The first step to tracking your courier is finding your docket number. This number is provided to you at the time of booking your shipment. It is often found on your receipt or booking confirmation.

Step 2: Once you have your docket number handy, head over to the Gati-KWE official website. Look for the “Track” button, usually at the homepage’s top right corner.

Step 3: Click on the “Track” button, and a field should appear asking for your docket number. Input the number carefully and hit the “Track” or “Enter” button.

Step 4: Upon entering the docket number, you’ll be directed to a page showing the real-time status of your package. This includes the shipment’s transit history, current location, and estimated delivery time.

Alternatively, for easy tracking on the go, you can leverage Gati’s SMS tracking service. Simply send an SMS with the text “GATITRACK <docket number>” to the designated number provided by Gati.


Gati Customer Care: How do I contact Gati KWE Customer Care

Gati-KWE has a robust customer care system, ready to assist you whenever you need it. Whether you need help to track a package, have questions about a particular service, or require technical support, the Gati customer care team is just a call or click away.

  • Phone Support: You can reach out to Gati-KWE Customer Care through their dedicated phone numbers: 040-7120-4282 or 040-2784-4284. These lines are manned by trained professionals who are well-versed in the company’s operations and are equipped to handle all your queries with precision and courtesy.
  • Email Support: If you prefer digital communication, you can send them an email at They are responsive and will get back to you with the necessary information or solutions as soon as possible.
  • Online Contact Form: For a quick and seamless contact method, you can utilize the online contact form provided on the Gati-KWE website. Simply fill in your details, choose the nature of your query from the dropdown menu, type in your message, and hit ‘Submit.’ A customer care representative will respond to your query in due time.


What are the Different Courier Services Offered by Gati KWE?


Express Distribution

Express Distribution is a dynamic service offered by Gati-KWE that is designed to meet the diverse needs of businesses across different sectors. This service revolves around delivering parcels, freight, and special cargo in a cost-effective and time-sensitive manner. The two main types of services under Express Distribution are Express Plus and Express.

Express Plus offers a faster delivery service, surpassing the speed of average surface movement services. Its robust direct route connectivity spans all major locations in India, making it a dependable choice for businesses aiming for swift delivery. On the other hand, the Express service is a cost-effective surface cargo movement service, perfect for shipments with a time-definite delivery schedule.


Special Services


1. Bike Express

The Bike Express service is a go-to solution for safely and swiftly transporting two-wheelers across India. This one-of-a-kind service offers premium packaging that assures safe and scratch-free delivery of your bikes. Through Gati-KWE’s network and infrastructure, Bike Express delivers your precious two-wheelers swiftly to any location across India.



LAABH is a unique service tailored to the needs of small and medium-sized businesses (SMEs) and traders who need a reliable and cost-effective logistics service. LAABH offers excellent delivery performance with a commercial advantage. This service allows SMEs and traders to grow their business footprint without worrying about logistics. The competitive advantage and ease of operations that LAABH brings make it an irresistible choice for many.


3. Surface Lite

Surface Lite is a budget-friendly, door-to-door, surface cargo movement service designed for low-weight consignments. It offers customers a highly cost-effective way to send smaller parcels without compromising on the delivery speed and reliability that Gati-KWE is known for. The flexible nature of Surface Lite makes it a favoured choice for businesses and individuals alike.



4. Premium Flexilite

Premium Flexilite is a solution from Gati-KWE designed for time-sensitive shipments. This service ensures that your shipment reaches its destination within the stipulated time. It’s particularly advantageous for businesses where reliability and time are of paramount importance. With assured delivery within the set timelines, businesses can effectively plan and manage their operations.


5. Art Express

Art Express is a specialized service for transporting art pieces with utmost care and precision. This service understands the irreplaceable value of art and ensures its safe transit. The offering is customized to meet the delicate needs of artists and collectors, ensuring that your artwork reaches its destination in pristine condition.


6. Student Express

Student Express is an innovative service dedicated to meeting the logistical needs of students. Whether it’s sending essential items home or moving to a hostel, this service covers all. It offers an affordable, reliable, and swift solution for students who often have limited resources and time.


End-to-End Logistics

Gati-KWE stands out in the logistics landscape with its comprehensive End-to-End Logistics services. This service orchestrates the flow of goods from the point of origin to the point of consumption, ensuring the seamless execution of storage and transportation activities.

It provides businesses with a competitive edge by improving efficiency, visibility, and control over their supply chain. Gati-KWE’s End-to-End Logistics service is characterised by a well-connected network, an optimized route planning system, and real-time tracking, making it a trusted choice for businesses aiming to streamline their supply chain operations.

Also Read: Best Courier Services from India to the UK



Gati-KWE is a comprehensive logistics partner that embraces innovation, efficiency, and a customer-centric approach. Every feature and service offered bears the mark of Gati-KWE’s commitment to making logistics seamless and stress-free.

Whether you’re an individual, a small business, or a large corporation, the company, with its varied courier and logistics services, has something to offer everyone. No matter what your courier and logistics needs are, Gati-KWE has got you covered.





Who is the owner of GATI?

Mr Shashi Kiran Shetty is the owner of GATI courier services.


How many days will GATI take to deliver?

GATI KWE’s delivery time varies based on the destination and the type of service used. For domestic deliveries within India, the standard delivery time is approximately 4 to 6 days. However, some shipments can take up to a week due to the vast size of the country. Deliveries to Asian countries take between 7 to 12 days. For other international destinations, including the United States, the United Kingdom, Latin American countries, or Africa, the delivery time is typically one to two weeks.


How fast is Gati delivery?

GATI offers several delivery options, the fastest being the Premium Plus service. This service promises to deliver shipments within 12 hours, or by the next day before noon, across all major ports in India. This makes it an ideal choice for time-critical deliveries.


What is Gati’s tracking number?

A Gati tracking number, or GATI docket tracking no., is a unique code provided by Gati KWE when a shipment is booked. This number is used to track the shipment’s progress from the point of dispatch to delivery.


What are Gati KWE shipping costs?

Domestically, the average shipping cost is approximately US$3 for packages weighing less than 2 kilograms. For packages weighing more than 10 kilograms, the costs exceed US$35. For international destinations, the average shipping cost ranges from US$5 to US$9. Please note these are average costs; specific costs can be calculated using the virtual tool available on the Gati KWE website.

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