When you hear the term “logistics,” what comes to your mind? Rows of trucks, perhaps, or a warehouse filled with packages waiting to be dispatched. You’re right. However, the modern logistics system is far above this. Today, logistics is where time-defying delivery services meet cutting-edge technology. And courier companies like Smartr Logistics are pioneers, making these innovations a standard. Within just two years of its operation, Smartr Logistics is making waves, becoming one of the best eCommerce services in India, with its network spanning over 2500+ pin codes across 85+ cities, and they also achieved a staggering 85% resolution rate for grievances in record time—8 hours, to be precise.

Why should you keep reading? If you’re a business owner, understanding the complexities of Smartr Logistics is similar to peeking into the future of how things ‘move.’

In this blog, you’ll get detailed information on Smartr’s services and features, starting from their much-acclaimed tracking features, their customer service that stands ready to assist you 24/7, and much more down the line.






Overview of Smartr Logistics


Launched in October 2021, Smartr aims to make high-quality logistics services both affordable and accessible, particularly focusing on India’s Tier 1 and Tier 2 cities. The myth that exceptional logistics service comes at a premium cost is what Smartr is determined to bust.

With cost-effective services like Aerex, which promises air-freight delivery on the same or next day, they’re proving that top-notch service can, indeed, be wallet-friendly. The strategy here is more than just moving packages; it’s about integrating modern technology and customer-centric approaches to redefine logistics in the post-pandemic era.


Smartr Logistics Courier Tracking


The ability to know the exact location of your package at any moment has become the cornerstone of modern logistics, and Smartr Logistics is leading this technological renaissance. With cutting-edge technology that allows 24/7 real-time tracking, Smartr ensures you’re virtually alongside them every step of the journey.

Now, you might wonder, “How exactly can I track my package with Smartr Logistics?” Let’s delve into that:

  • Visit Smartr Logistics’ official website and locate the ‘Tracking’ section. You’ll find it in the Main menu.
  • Enter your unique tracking ID or waybill, usually provided via email or SMS, upon confirmation of your order.
  • Click on the ‘Track’ button to view real-time updates of your package’s location, status, and estimated time of arrival.
  • In case you have multiple shipments, you can track them all by entering each tracking ID separated by a comma.
  • For those on the go, download Smartr’s mobile application for tracking ease from your smartphone. This app also provides push notifications to update you about status changes or delivery times.
  • For any queries or discrepancies, reach out to their 24/7 customer service.


Smartr Logistics Contact Number and Other Details


When entrusting a company with your valuable goods, seamless communication is absolutely necessary. Smartr Logistics understands this crucial need for efficient, clear, and quick communication with its customers, so they offer 24/7 customer support.

Yes, you read that right. Their customer support is up and running every hour of the day, every day of the week. The primary contact number for Smartr Logistics’ customer support is 1860-210-1999, usually prominently displayed on their website.

But let’s go beyond just the phone number. Smartr Logistics ensures multiple channels for customer engagement. You can also reach out via email, which is particularly useful for issues that may require a detailed explanation or the attachment of documents.


Services offered by Smartr Logistics



1.1: Aerex Prime

Aerex Prime has revolutionized the way we think about express delivery. It isn’t your run-of-the-mill next-day delivery service. It’s an elite air freight solution designed to make your package delivery easier, faster, and worry-free. Therefore, if you’re an eCommerce business looking to outshine competitors with next-level delivery and customer service, Aerex Prime AM PM, and Secure will make you the talk of the town (in a good way).

Aerex Prime PM: Aerex Prime PM guarantees that your package will land on your recipient’s doorstep within a maximum of 48 hours.

Aerex Prime AM: This is for the ASAP of the ASAPs. Aerex Prime AM takes your shipment and pledges to deliver it by noon. This is speed, reliability, and efficiency rolled into one.

Aerex Prime Secure: Aerex Prime Secure is a feature that offers enhanced security measures, ensuring that your valuable packages are not just delivered quickly but are also kept safe throughout their journey.

1.2: Aerex Kargo

Shipping something that’s more than just a handful? Aerex Kargo is custom-built for those chunky shipments that require a bit more muscle and maneuvering. While other services may be good for sending off a bunch of documents or a gift or two, Aerex Kargo is engineered to handle shipments weighing over 10 kilograms. Its high weight capacity makes it perfect for shipping substantial items, from automotive parts to bulky retail goods.

Aerex Kargo Premium: Expect white-glove treatment for your heavy shipments, with priority boarding, faster transit times, and 24/7 real-time tracking. Moreover, your shipment gets VIP status, going through separate, expedited sorting and delivery processes.

Aerex Kargo Executive: Ideal for businesses, this tier offers competitive rates for bulk shipments without compromising the trademark Aerex speed and reliability.

1.3: Aerex eComm

Aerex eComm is an air cargo service for both B2B and B2C that’s designed not just to take your products from Point A to Point B but to integrate with your business model seamlessly.

It offers specialised eCommerce integrations that make your operations smoother. You can synchronize your inventory management system or CRM directly with your logistics provider.

For instance, you can auto-generate shipping labels, schedule bulk shipments, and even enable real-time tracking for your customers. It’s about enhancing the entire customer experience, creating a loop of trust and reliability.

Aerex eComm Prepaid: With the Aerex eComm Prepaid service, you get all the speed, reliability, and tracking features that come with Aerex, but adapted for eCommerce. And the best part is no more worrying about payment collection; it’s all taken care of.

Aerex eComm COD (Cash on Delivery): With their COD feature, the products are safely and swiftly delivered, and the payment is also collected on your behalf and remitted back to you.

Aerex eComm Reverse: Aerex eComm Reverse makes the return process painless with hassle-free pickup services for return orders, making the reverse logistics just as smooth as the forward logistics.


2.1: Wheelex Kargo

Enter Wheelex Kargo, is designed to offer you seamless door-to-door ground express service for your B2B needs. Once picked up, your package goes through a carefully managed line-haul vehicular network, connecting through their state-of-the-art transit hubs before reaching the intended recipient.

In line with the National Logistics Policy, Wheelex Kargo leverages cutting-edge technology for real-time tracking and optimum route selection, ensuring speed, safety, and transparency. Digitized locks, cargo nets, and full-containerized vehicles ensure your shipments are secure in any environment.

No more fretting about multiple transits, delays, or mishandling. With Wheelex Kargo, it’s smooth sailing—or should we say, smooth driving—from your door to your customers, no matter the distance.

2.2: Wheelex Share

Wheelex Share is a logistics solution for those needing to ship part-truck loads or less-than-truckloads without breaking the bank or compromising service quality. The service is crafted for those businesses that might not have enough cargo to fill an entire truck but still require the speed, reliability, and affordability of express shipping.

Your partial truckload is handled with the same care, precision, and speed as a full one. Thanks to Smartr Logistics’ sprawling network of transit hubs and a sophisticated line-haul vehicle network, you can be assured that your shipments will always arrive on time.

2.3: Wheelex Jumbo

Wheelex Jumbo is engineered to take on heavy loads and transport them across vast distances while embodying efficiency, speed, and safety. This is a point-to-point, customer-dedicated full truckload service perfect for businesses dealing in machinery, automotive parts, or other high-volume goods.

Unlike other services where your shipment might be one among many, Wheelex Jumbo dedicates the entire truck space to your items, guaranteeing a secure, uncompromised transit experience.

2.4: Wheelex eComm

Wheelex eComm shines for the unique needs and challenges of the eCommerce sector. Understanding that every business has its logistical challenges, Wheelex eComm offers a comprehensive yet flexible solution that accommodates anything from small gadgets to large appliances.

With Wheelex eComm, the risks associated with shipping are mitigated through insurance. Every shipment is covered, providing an extra layer of security for both the seller and the buyer. When the package reaches its intended recipient, a digital signature or code confirms the successful delivery, closing the loop on a seamless eCommerce transaction.

On top of all, recognizing the diverse payment habits of the Indian market, Wheelex eComm is equipped to handle prepaid and COD (Cash On Delivery) orders. This flexibility accommodates a broader range of consumers, enlarging your customer base.


3.1: SDD (Same Day Delivery)

The internet has sped up many aspects of our lives, and it’s only natural that we want our online orders just as fast. LOKEX’s SDD is a feature built for eCommerce sellers who need rapid turnaround times. It aims to put products in customer’s hands the same day they hit that ‘order now’ button.

The ultimate trump card in an age of instant gratification, SDD ensures your brand is always one step ahead of consumer impatience.

3.2: NDD (Next Day Delivery)

Next Day Delivery is a feature designed for those “I need it tomorrow” moments increasingly frequent in our instant gratification society. The service employs advanced logistics algorithms that determine the most efficient delivery routes, while GPS tracking keeps the customer informed every step of the way.

The assurance of next-day delivery alleviates purchasing hesitation, nudging potential customers into buying. It’s the kind of feature that converts window shoppers into paying customers. For businesses, NDD is a robust sales and customer retention tool.








And there you have it—a sweeping look at the new age of logistics. Remember the time when logistics was a mere afterthought? Companies like Smartr Logistics have flipped that narrative. They promise to deliver, to excel, and, most importantly, to revolutionise. And by partnering with courier services like Smartr, you, as an online business, take that step into the future. Suppose you want to search for more logistics options like this. In that case, you can try NimbusPost’s courier recommendation engine, which suggests the best courier partner based on shipping rates, serviceability, return orders, ratings, etc.




Who is the owner of Smartr Logistics?

The owner of Smartr Logistics is Yogesh Dhingra. He is the company’s Founder, Managing Director, and Chief Executive Officer. Yogesh Dhingra has been involved in the business for the past 36 years.

What are the benefits of smart logistics?

Smart logistics offers several benefits that transform supply chain management. These benefits include:

  • Smart logistics systems help minimize costs associated with transportation, inventory management, and operational inefficiencies, resulting in overall cost savings.
  • Smart logistics provides real-time information about the status, location, and condition of goods in transit.
  • By utilising advanced technologies such as real-time tracking, predictive analytics, and automation, smart logistics can expedite the delivery process.
  • Smart logistics systems offer accurate and up-to-date inventory information, enabling businesses to optimise stock levels, prevent stockouts, and reduce carrying costs.
  • Smart logistics generates a wealth of data that can be analyzed to identify trends, patterns, and bottlenecks in the supply chain.

What is the full form of ROV in logistics?

In logistics, the full form of an ROV is a Remotely Operated Vehicle.


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